Bar Owner FAQ

Start by reviewing your public listing and making sure the important information is accurate.

A good first pass is:

• General bar information
• Features and amenities
• Website and social links
• Photos
• Menu
• Happy Hour
• Drink and food specials
• Events and entertainment

You don’t have to make everything perfect at once. Start with anything a customer would notice if it were wrong.

Log in to The Bar Examiner, open My Account, and scroll to Owner Tools.

That’s your starting point for managing your claimed listing, updating specials, accessing printables, and using the other tools available to bar owners.

See the Bar Owner Guide for the full walkthrough.

Go to My Account → Owner Tools → Claimed Listings.

Select your bar’s name or image to open its public listing.

If a bar you claimed does not appear, use Owner Support and we’ll take a look.

No. Claiming your listing simply gives you access to the owner tools available for that bar.

If everything already looks correct, great. We still recommend reviewing the listing once so you know what customers are seeing.

Open your claimed bar’s public listing.

Below the listing header, open the small gear icon and choose Edit Listing.

Make your changes and choose Submit when you’re finished.

See the Bar Owner Guide for screenshots and step-by-step instructions.

That’s the owner action menu.

Depending on what’s available for your listing, it gives you access to tools such as Edit Listing, Add Media, and Edit Media.

If the information is available through Edit Listing, simply correct it and submit the change.

If you can’t change something yourself, use Owner Support and tell us what needs attention.

First, make sure you selected Save or Submit for the information you changed.

Uploaded media may also require review before appearing publicly.

If the change still doesn’t appear or something looks wrong, send us an Owner Support request.

Go to My Account → Owner Tools → Edit / Share Specials.

If you manage one bar, The Bar Examiner may take you directly to that bar’s Specials Editor.

You can currently manage sections including:

• Happy Hour
• Drink Specials
• Food Specials
• General Specials
• Events

Choose Save beside the section you changed.

No. Each specials section has its own Save button.

If you only changed Happy Hour, for example, you only need to save Happy Hour.

Whenever something changes.

It’s also a good idea to periodically review time-sensitive information even when you think nothing has changed.

Simple rule: If a customer would be annoyed because the information was wrong, update it.

A special needs to contain configured, saved information before its Share option becomes available.

Enter or update the special, save that section, and then check the Share option again.

Owner Specials Notes are private notes associated with your Specials Editor. They are not intended as public promotional text.

Open your bar’s public listing and choose Add Media near the top of the listing, or open the owner gear menu and choose Add Media.

Accept the Terms & Conditions and upload your files.

See the Bar Owner Guide for the visual walkthrough.

Claimed listings currently support up to 6 images and 1 current menu PDF.

The upload screen shows the current file requirements and limits.

Uploaded images can be assigned for uses such as your main or hero image, logo, or gallery photos.

Use the media tools available from your listing to manage them.

The Bar Examiner reviews owner-uploaded media before public display.

This helps keep listing media relevant and appropriate.

Open your claimed listing, select the owner gear, and choose Edit Media.

If the listing doesn’t currently have media attached, you may instead see an option to Add Media.

Yes. Claimed listings currently support one menu PDF.

If your menu changes, replace the old version so customers aren’t relying on outdated information.

Yes.

From the Specials Editor you can share configured specials. You can also open View Your Promotions and use Share Reminder for a simple reminder linking people to your current TBE specials.

Facebook uses the Facebook account already signed in on that device.

It gives you a simple way to send people to your current specials on The Bar Examiner.

It’s useful when you want to remind followers that your current specials are available without creating a separate promotion.

No. The standard Quick Share / Share Reminder links people to your current TBE specials page without using a promotion spot.

Yep.

Go to My Account → Owner Tools → Printables.

Choose your bar, select the message and sign size, and preview your sign.

The Printables tool includes several layouts. Check the Printables screen for the sizes currently available.

If another person needs ongoing access to manage the listing, please don’t simply start sharing account passwords.

Use Owner Support and tell us what you’re trying to accomplish so we can help determine the cleanest way to handle access.

Go to My Account → Owner Tools → Claimed Listings first.

If the bar still isn’t there, use Owner Support.

Most editable listing information can simply be corrected again.

If you can’t figure out what happened or aren’t comfortable changing it, send us an Owner Support request.

We’d much rather help fix something than have you leave incorrect information up because you’re worried about breaking something.

For detailed visual instructions, check the Bar Owner Guide.

If you still need help, use Owner Support.

Owner Support is a good place to go when:

• Your claimed bar is missing
• Something isn’t saving correctly
• Information is wrong and you can’t edit it
• You’re having trouble with photos or media
• An owner tool isn’t behaving as expected
• You need help with account or listing access
• You’re simply not sure what you’re supposed to do

Contact Owner Support